Oluve Customer Service

Hello and welcome to the Oluve Shipping and Delivery Information page! Here you can get acquainted with useful information on our goods delivery.

Shipping

Free shipping is available on items with a value more than €50,- and in countries mentioned below. Under €50,- we charge €5,95 (NL). A purchase with an express shipment (NL) placed on Monday-Thursday before 14.30 will be delivered next day before 11.00. A purchase with an express shipment (NL) placed on Friday before 14.30 will be delivered on Saturday before 15.00. We use DHL and FedEx to make sure your order gets to you on time. If you wish to have your package sent to another country, go to the item you want, click "Calculate Shipping Price" and choose your country (or call us for a quote, we ship worldwide). Delivery schedule is an approximate. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.

ServiceLocationsDelivery ScheduleCost per Shipment
Standard service (Order value €50 or more) the Netherlands Next day
Monday - Friday
FREE SHIPPING
Express service (Order value €50 or more) the Netherlands Next day*
Monday - Friday before 11.00 | Saturday before 14.00
€19,95
Standard service (Order value €50 or more) Germany, Austria Next day
Monday - Friday
FREE SHIPPING
Standard service (Order value €50 or more) Belgium and Luxembourgh 1-2 days
Monday - Friday
FREE SHIPPING
Express service (Order value €50 or more) Belgium and Luxembourgh 1 day
Monday - Friday before 11.00
€19,95
Standard service (Order value €50 or more) France 1-3 days
Monday - Friday
€25,00
Standard service (Order value €50 or more) UK mainland 1 day 
Monday - Friday
€19,95
Standard service Ireland, Sweden, Finland, Portugal, Spain, Italy 1-3 days
Monday - Friday
€25,00
Standard service Greece, Hungary, Croatia, Letland, Poland, Romania, Slovenia, Slowakia 3-5 days
Monday - Friday
€34,99
Standard service Switzerland, Norway 3-7 days
Monday - Friday
€45,45


Complaints?

We encourage you to notify us of complaints by sending an email to info@oluve.nl. If this does not lead to a solution, it is possible for EU cunsumers to submit complaints using the ODR platform of the European Commission. This ODR platform can be found at: http://ec.europa.eu/consumers/odr/ .

Returns

If you'd like to return a part, please check our 'Withdrawal' page, or our 'Warranty and Returns' page


Payment Methods

Payment in advance by banktransfer

Choosing Payment in advance by banktransfer, you will receive our order confirmation with our bank account information. As soon as the outstanding order amount is received, your order will be dispatched. Depending on the country and your bank, it can take 1-3 days untill we receive the amount. Please note that this will extend the delivery period.

Paypal

You can pay with PayPal without any additional costs. 

When you'd like to pay with you Credit Card, it's also possible via PayPal.

You also have the option to pay via PayPal, and can do so, even without creating a PayPal customer account. In order to do this, select PayPal as your preferred payment method during checkout, and at the end of the ordering process you will be directed to PayPal. If you are already a PayPal customer, you can log in with your user data and confirm the payment. However if you are new to PayPal and would prefer not to create an account, then simply select the option ‘Don’t have a PayPal account’ (highlighted below) and you can confirm the payment as a PayPal guest.

Once the incoming payment is registered with us, your order will be delivered. PayPal payments are usually confirmed within a few minutes.
If you send goods back, the amount will be credited to your PayPal account. You can then choose if you want to use the funds through your PayPal account directly, or wish to transfer the amount back to your bank or credit card account. We have no control over this, but you can manage it directly on your PayPal account.

You can pay with iDeal, Mister Cash, or SofortBanking DirectEbanking without any additional costs. We will receive your payment immediately, so your order can can be processed straight away. 

Cash On Delivery

Cash on delivery allows you to pay the invoice directly to DHL. This option is available only for the Benelux (Netherlands - Belgium - Luxembourgh). At the time of delivery, please have the exact amount indicated in the order confirmation email ready for your parcel, as the courier may not be able to give any change. Payment by cheque is not accepted. This payment method will incur an additional charge of €12,04.

Disclaimer: The use of trademarks is only meant for description and classification of auto parts and does not give a direct or indirect connection to the companies mentioned. The original numbers are used for comparison purposes only and must not be used as a reference.
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